AI phone support for businesses
Free your people from routine calls.
Navero AI answers predefined, repetitive customer-service phone calls. Difficult and unclear situations are passed to a human.
The freed capacity shows up in the P&L: a lower cost to serve, more time for sales and for difficult customer situations — and the ability to grow without customer service headcount growing at the same pace.
- Lower cost to serve
- More time for sales
- Better service for difficult cases
- Growth without matching headcount growth
A bounded test version using your own information can be prepared in about 1–2 business days. It does not require a heavy systems project when the first use case is based on approved general information.
Start with one clear use case. There's no need to automate everything at once.
- Repetitive customer call
- Navero AI
- Handled
- Complex call
- Navero AI recognises the limit
- Handover to a human
What would you do with hundreds of freed working hours?
Once repetitive questions stop consuming your team's time, you decide what that capacity is used for.
Lower cost to serve
The same call volume is handled with less manual work once repetitive questions stop consuming your team's time.
More time for sales
Freed capacity can move to sales and commercial account management instead of opening-hours questions.
Better service for difficult cases
Your people get time for complaints, exceptions and the accounts that genuinely need a human.
Growth without matching headcount growth
Call volume can grow without customer service headcount having to grow at the same pace.
Service in the evenings and at weekends
General questions can be answered even when the human phone service is closed.
Test it yourself
Don't take our word for it. Call the agent and try to break it.
For interested companies we prepare a bounded test version using your own approved or public information. You get your own test number to call.
- A bounded test version can usually be prepared in about 1–2 business days.
- You can call it yourself and deliberately ask vague, difficult and out-of-scope questions.
- Customer-specific matters and anything needing identification go to a human or are declined — never guessed.
- The test does not require a heavy systems project when the first use case is based on approved general information.
How it works
Start small. Prove it works first.
- 1
Size the potential
Call volume, average length and the most common reasons for calling are enough for a first estimate.
- 2
Choose the routine calls
Choose the repetitive matters that make the most sense to start with. For example rescheduling, order status, delivery questions or other clearly bounded tasks.
- 3
Test before real customers
The agent is tested with a range of test calls, exceptions and ambiguous questions before it goes live.
- 4
Measure the real outcome
You see how many calls the AI resolved, how many hours were freed and how often a call was handed to a human.
Safety
The AI doesn't need to know everything. It needs to know when to hand the call to a human.
Navero AI is never left to improvise your entire customer service. We define exactly which matters the agent is allowed to handle and which approved information its answers are based on.
If a conversation becomes unclear, exceptional or moves outside the defined task, the customer is transferred to a person.
A bounded task
The AI only handles what it has been defined to handle.
Approved knowledge
Answers are based on your own knowledge base and rules.
A human when needed
Unclear and difficult situations are handed over to a person.
Scope
Where should you start?
How fast the first use case ships depends on where the answer comes from. Both are possible — only the timeline and the amount of testing differ.
Often a fast first use case
- Opening hours
- Rules and policies
- Service descriptions
- Instructions
- General FAQs
- After-hours information
- Other approved public or static information
- No caller identification or customer-specific lookup needed
Usually needs more integration and testing
- Caller authentication
- Invoices, contracts and accounts
- Customer-specific status
- Deep CRM and ERP workflows
- Multiple systems or broad write access
These are still possible. They are simply not the fastest first pilot. One clean API such as booking or availability is often a sensible second layer once the first use case is proven.
Examples
What can this actually be used for?
Restaurant
One restaurant fully automated 60% of its calls. The AI answers questions on opening hours, policies and dietary matters, and handles reservations.
Waste management
One municipal waste company automated 42.5% of calls. The AI answers questions about opening hours, waste collection, fees and recycling.
Bank
One bank resolved around 30% of calls with voice AI without API integrations.
Use cases included FAQs, routing and directing customers to online services.
AI can create service capacity that your company does not have today.
You do not need to replace your current customer service. Defined general questions can be answered in the evenings, at weekends and during peak hours, so customers get a response without waiting for the next business morning.
Customer- or account-specific matters wait for a person or are transferred to them in the agreed way. We only automate what has been defined and tested together.
Estimate
How much could you free up?
Enter your own numbers to see an indicative estimate of the working time you could recover.
Hours freed / month
40 h
Equivalent headcount
0.3 FTE
Value of freed capacity / month
1,200 €
Value / year
14,400 €
Estimated euro value of freed capacity — before the cost of the AI solution.
These figures are an estimate, not a promise of savings. The calculation uses the numbers you enter and assumes roughly 140 productive working hours per month. Real results depend on your call types and on what you choose to do with the freed capacity.
I'd like a detailed estimatePilot
Don't take the numbers on trust. Test them.
If the potential looks worthwhile, we start with the repetitive use cases the AI can handle safely. Before it speaks with real customers, we test it thoroughly. We then measure the results in live use, and you decide based on the data whether it makes sense to expand.
Ask about a pilotWant to try it yourself?
Leave your name, work email and company. For interested companies, we can prepare a bounded test version you can call yourself.
No commitment. We start with a bounded use case.
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Navero AI
Navero AI helps companies cut the working time tied up in routine phone customer service, using an AI phone agent. The agent only answers what has been bounded and approved together, based on your own information. Difficult, unclear and customer-specific situations go to a human.
Let's first find out whether this even makes sense for you.
Leave your details and we'll build a first estimate of the hours and euros you could free up — and, if useful, a bounded test version you can call yourself.
I want to test it